As a first-time buyer, I pretty much needed somebody who would basically hold my hand throughout the process. I told her what I was interested in, area and home wise, and she was able to find me many properties. I apparently have had some of the most frustrating and out-of-the-ordinary things happen to me during the closing process, but she was there to text, call, or email me with the answers to any question I had, even when an overly-difficult lender couldn't be contacted for days. I intend to recommend her to friends and family, and to use her services again in the future.